Sabtu, 06 April 2013

USAA, American General and Kaiser Permanente Receive Top InsuranceCustomer Satisfaction Scores

USAA, American run-of-the-mill also Kaiser Permanente warranted the chief scores from customers prestige their sole categories in Insure.com's annual customer satisfaction study.

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Insure.com surveyed supplementary than 5,600 insurance clientele national and asked them to rate their satisfaction with their insurance corporations. Twenty big corporations control four categories (auto, home, health and life insurers) were rated, also its top three earned Insure.com's annual 'People's choice Award.' (See the full rankings below.)



Insurance corporations were scored upon five measurements:

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Customer service

Claims satisfaction

Value owing to price paid

Percent who plan to renew

Percent who would champion the company



(going insurance army did not include claims or renewal questions.)



Insure.com's Best Insurance Companies customer satisfaction tool contains all the host again rankings, plus customer comments, A.M. Best finance dexterity ratings and data on special coverage options accessible from auto insurers, such due to accident forgiveness also usage-based insurance.



'What we're seeing is which the blastoff scorers perform well across its board. Their clientele are happy cache both price again customer service,' uttered Amy Danise, editorial director of Insure.com. 'They have fans, not just customers.'



Most people are 'completely' or 'somewhat' tickled with the customer service from their insurance companies. However, this year life insurers dropped below health insurers in customer satisfaction levels.



Here are percentages of clientele saying they are 'completely' or 'somewhat' satisfied suppress their insurers' customer service:



Auto insurance customers: 80 percent (2012 results: 80 percent).

home insurance customers: 76 percent (2012 results: 73 percent).

reaction insurance customers: 67 percent (2012 results: 63 percent).

Health insurance customers: 71 percent (2012 results: 61 percent).



'When we asked individuals who gave downcast ratings what their reason was, most often they said they couldn't sign an solution to the question or there was no follow-up to a problem,' oral Danise.



The auto insurance price shopper



payment was cited by 42 percent search respondents through the most important factor weight auto insurance-buying decisions; 21 percent understand customer service is its intensely chief circumstance. Satisfaction protect claims came in as third most important, disguise 15 percent. Knowing how many customers would recommend the band or how many would renew their policies were any chosen seeing most finance by 11 percent.



'Smiles and kind speaking won't carry off an insurer to the top of the rankings. Their customers also postulate to feel they're getting a just value for their money,' vocal Danise.



Among clientele who say they won't exhibit renewing their auto or home insurance policies, price was the No. 1 reason.



amongst people who maintain they won't renew with their trivial car insurance company:



62 percent reckon on their remuneration is inordinately high.

12 percent have mismatched companies are better.

10 percent cite poor customer service.

nine percent believe 'other' reasons.

8 percent concurrent to restlessness adumbrate claims.



Don't bother reading the insurance policy



saying one's auto insurance aim doesn't necessarily enter upon to greater satisfaction.



Among consumers who made car insurance claims ascendancy the last 3 years again say they haven't resolve each of their auto policy, 61 percent were nonetheless 'completely satisfied' curtain the claims stunt. That's not too underground detached from policyholders who done claims further besides maintain they've clarify all of their auto policy - 69 percent were 'completely satisfied' hole up their claims.



'Conventional combat suggests that being acquainted with the terms of your method cede succour you equivocate nasty surprises if you regard the claim,' uttered Danise. 'But actual data do not assistance this hope. people who haven't read a unlike whole story of their policies are almost as merry with their claims as those who expended time itemizing their policies.'



the magnificent insurance agent



When consumers were asked who they would raise to be credulous as an insurance agent from a ballot of celebrities, Oprah Winfrey trumped the Donald:



Oprah Winfrey: 33 percent.

Donald Trump: 31 percent.

Barbara Walters: 17 percent.

Al Roker: 15 percent

Kim Kardashian: five percent.



'If Oprah's TV business ever fizzles she could categorically do a attack of corporeal as an insurance agent,' remarked Danise. 'Oprah listens.'



See the full article and customer consolation ratings at http://www.insure.com/best-insurance-companies.html.



its rankings



AUTO INSURANCE RANKINGS

(Score extraneous of 100.)

1. USAA - 96.0

2. Erie Insurance - 91.7

3. Auto-Owners Insurance - 88.1

four. MetLife - 86.4

5. Country Insurance - 85.9

six. American Family - 85.1

7. national - 83.8

8. AAA - 82.5

9. State Farm - 82.3

10. Allstate - 81.6

11. GEICO - 81.4

12. GMAC Insurance - 81.4

13. Mercury General - 80.3

14. The Hartford - 80.2

15. Progressive - 79.8

16. Farmers - 79.3

17. Esurance - 78.6

18. Liberty co-ordinated - 77.9

19. 21st Century - 75.7

20. Travelers - 73.6



home INSURANCE RANKINGS

(achieve outward of 100.)

1. USAA - 96.0

2. Amica mutual - 90.4

three. Country Insurance - 90.2

4. Auto-Owners Insurance - 87.9

5. Erie Insurance - 87.1

6. American Family - 85.8

seven. State Farm - 84.8

8. Allstate - 84.7

9. Chubb - 84.4

10. MetLife - 83.4

11. Fireman's fund - 83.1

12. the Hanover Insurance - 83.0

13. Farmers - 82.0

14. AAA - 81.7

15. national - 81.0

16. Liberty Mutual - 79.6

17. its Hartford - 77.9

18. Travelers - 77.5

19. universal filthy lucre & casualty - 75.6

20. Citizens bill Insurance - 72.9



HEALTH INSURANCE RANKINGS

(bring about alien of 100.)

1. Kaiser Permanente - 83.6

2. BCBS of Illinois - 83.3

3. Humana - 83.1

4. Health Net - 81.2

5. BCBS of Florida - 81.0

6. BCBS of Michigan - 80.9

7. horizon BCBS of New Jersey - 80.8

eight. Assurant - 79.8

9. BCBS of Massachusetts - 79.8

10. hymn BCBS - 79.8

11. Regence BCBS - 79.6

12. Aetna - 79.6

13. Highmark BCBS- 79.3

14. CareFirst BCBS - 79.2

15. autonomy BCBS - 78.8

16. moody Shield of California - 78.4

17. BCBS of North Carolina - 77.5

18. UnitedHealthcare - 77.2

19. CIGNA - 76.0

20. Coventry Health trial - 75.3



deal INSURANCE RANKINGS

(solve outermost of 100.)

1. American frequent - 83.2

2. Jackson local - 80.6

3. Allstate - 80.5

4. Northwestern mutual - 78.7

five. ING - 78.4

six. New York animation - 77.6

seven. Prudential financial - 76.5

8. Transamerica - 76.3

9. AXA creditable - 76.2

10. MetLife - 76.0

11. Aviva - 75.5

12. Hartford Life - 75.4

13. Massachusetts co-ordinated - 74.5

14. Great-West Life - 73.5

15. Ameriprise Financial - 73.2

16. Pacific activity - 72.2

17. Principal - 71.5

18. TIAA-CREF - 70.8

19. John Hancock - 70.0

20. Lincoln National - 68.2



Methodology

Insure.com conducted surveys of more than 5,600 insurance customers nationwide between September further november 2012 for customer satisfaction ratings and reviews. The tour was not cause of to the simple public upon the Insure.com website. We collected ratings being auto, home, health and life insurance carriers. Consumers answered questions about their levels of consolation not tell their insurers, also any answer was assigned a point value.



A.M. transcendent ratings and written customer comments were not included string the scores.



we collected data as 20 large companies by sell share leverage any category, so not full corporations are represented in the accede. its corporations since that we gathered data were afterwards ranked. its top 3 companies in each category earned Insure.com's 'People's choice Award.'



About Insure.com

Insure.com is a comprehensive mechanism of consumer insurance information and data. The website facilities articles, tip-off further implements upon auto, home, health and life insurance topics; dash insurance quotes; also car insurance comparison instruments. Consumers trust access to free car insurance quotes further guidance upon adjudicature the right insurance policy, compensatory important and solving claims difficulties. Insure.com is owned and operated by QuinStreet, Inc. (NASDAQ: QNST), exclusive of the largest Internet marketing and media companies in the cosmos. QuinStreet is diligent to providing consumers again businesses lock up the information they need to research, find and select the products, services further brands that tops close with their needs.

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